Q. What is the ABA routing and transit number?
Q. Does Vocal accept Canadian currency?
Q. Does Vocal have an on-site coin machine?
Yes, it is free for members.
Q. Does Vocal offer a notary service?
Yes, and it’s free for members.
Q. What do I do if there is an unauthorized charge on my debit or credit card?
Contact Vocal as soon as possible. If it’s after hours, please call the appropriate Mastercard or VISA number under our contact us page.
Q. What information do I need to open an account?
Individual: Photo ID, Social Security card or another form of government issued ID. Child: Birth certificate, Social Security card or another form of government issued ID.
Q. Do I need to notify Vocal if I am traveling?
Yes. We work hard to prevent fraud on our members accounts. Please let us know when and where you will be traveling so that we can ensure your debit and/or credit card will for you.
Q. What is EMV?
EMV is the most recent advancement in the initiative to combat fraud. The card is embedded with a microprocessor chip that stores the cardholder information more securely than cards with a magnetic strip. You will be asked to insert your card into the point of sale terminal instead of the traditional card swipe.