VOCAL Frequently asked Questions
Q. Where do I mail my deposits/payments?
PO Box 7449 Helena Montana 59604 or PO Box 569 White Sulphur Springs Montana 59645.
Q. Is my money insured?
Yes! Every member is insured for $250,000 through the National Share Insurance Fund.
Q. What is a credit union and who can join?
Vocal Credit Union is a member-owned, not-for-profit financial cooperative. Anyone who lives, works, worships or attends school in Lewis and Clark, Broadwater, Jefferson or Meagher County can join Vocal.
Q. How do I send a wire to my Vocal Credit Union account?
It is easy! Click here for the wire instructions.
Q. What is the ABA routing and transit number?
Q. Can I stop a transaction that is pending on my account?
Unfortunately the answer is no. Once a transaction is pending on your account it can’t be stopped. If the transaction is unauthorized please contact the credit union to dispute the charge.
Q. Does Vocal accept Canadian currency?
Q. Does Vocal have an on-site coin machine?
Yes, it is free for members.
Q. Does Vocal offer a notary service?
Yes, and it’s free for members.
Q. What do I do if there is an unauthorized charge on my debit or credit card?
Contact Vocal as soon as possible. If it’s after hours, please call the appropriate Mastercard or VISA number under our contact us page.
Q. What information do I need to open an account?
Individual: Photo ID, Social Security card or another form of government issued ID. Child: Birth certificate, Social Security card or another form of government issued ID.
Q. Do I need to notify Vocal if I am traveling?
Yes. We work hard to prevent fraud on our members accounts. Please let us know when and where you will be traveling so that we can ensure your debit and/or credit card will for you.
Q. How do I get the Vocal Credit Union Mobile App?
Go to the Apple or Android app store and search for “vocal credit union”. Once you have downloaded the app give us a call at 442-1421 and we will turn on access for you.
Q. How do I sign up for Home Banking?
You are part way there! Call us at 442-1421 and we can turn on access for you. Then, go to our home page and enter in your login and password.
Q. How do I view my statement on-line?
First, you have to sign up for our Home Banking. Once you are on there, you can Hit the 3 Bars under the Vocal logo to open your menu, then select “Statements + Documents”. You can then select the statement that you wish to view and/or print.